Overview

At Taneja Mobile Accessories, customer satisfaction is important to us. Our return and refund policy lasts for 10 days from the date of delivery. If 10 days have passed since your purchase, we may not be able to offer a full refund or exchange.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Include original packaging and accessories
  • Be accompanied by proof of purchase or order confirmation

Please do not send products directly to the manufacturer.

Important Return Conditions

To process returns for damaged, defective, or incorrect items, customers must provide:

  • A proper unboxing video
  • Clear images showing the issue
  • Order details shared with our support team on WhatsApp or email

Returns may not be accepted if:

  • The product is damaged due to misuse
  • The original packaging is missing
  • The return request is made after the return period
  • The product has visible signs of use

Certain items may not be eligible for returns due to hygiene or usage reasons.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed to your original payment method within X working days.

Late or Missing Refunds

If you have not received your refund:

  1. Please check your bank account again
  2. Contact your payment provider or bank
  3. Processing times may vary depending on your bank or payment method

If you still have not received your refund, please contact our support team.

Sale Items

Products purchased during sales, discounts, or promotional offers may not be eligible for refunds unless the item received is defective or damaged.

Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact our support team with your order details and unboxing proof.

Return Shipping

Customers are responsible for shipping the product back to our official return address unless the return is due to our error.

We recommend using a trackable shipping service for high-value items. We are not responsible for returns lost during transit.

Shipping charges are non-refundable unless the issue was caused by us.

Need Help?

For any questions related to returns, refunds, or exchanges, please contact our support team through our official email or WhatsApp support.