At our store, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we offer a hassle-free return or exchange process.

To request a return or exchange, customers must record a clear unboxing video starting from the sealed package opening. This video is mandatory for claim verification and helps us ensure a smooth resolution process.

Once your request is submitted, our team will verify the issue. After approval, you may ship the product back to us in its original packaging along with all accessories and contents. Products that are physically damaged due to misuse or without proper unboxing proof may not qualify for return or exchange.

After receiving and inspecting the returned item, we will process your replacement or refund accordingly. For assistance, customers can contact us directly through WhatsApp support for faster communication and updates.